Because we stock all of our items, all orders are usually processed and shipped within 1-3 business days. In many cases, your items will even ship the same day! We are also upfront about our shipping costs so you will never be surprised at checkout with an unexpected shipping amount. We treat every order as if it were our own and take great care in packaging your items.
You will be notified by e-mail if the item is not available to ship or if there is a problem with your order.
A confirmation email will be sent once your order has been shipped. Tracking numbers will be provided if they are available.
All items are shipped by Canada Post. For more shipping rates and delivery times, please see below.
$5 FLAT RATE SHIPPING in Canada (FREE SHIPPING on orders over $39)
We guarantee your order will be processed and shipped within 1-3 days of payment clearing. We offer $5 flat rate shipping anywhere in Canada for orders under $39.
FREE SHIPPING is offered on orders over $39!
All orders include a tracking number which will be emailed to you once your order has been shipped. If you require faster delivery, we also offer Xpresspost as a shipping method.
Shipping rates in Canada are as follows:
| Shipping Method | Estimated Delivery | Orders below $39 CAD | Orders above $39 CAD |
| Expedited | 2-5 business days + processing time | $5 | FREE |
| Xpresspost | 1-3 business days + processing time | $13.99 CAD | $10.99 CAD |
International Shipping (outside of Canada)
We ship internationally however shipping rates vary from country to country (Our mail system, Canada Post, uses weight and distance to calculate shipping prices). In order to offer you the lowest shipping rate, please contact us. We are more than happy to set up a custom invoice or custom listing in our Etsy shop for customers outside of Canada
Lost and Undelivered Packages
We cannot assume responsibility for lost or damaged packages. In the very rare event that your package is lost, stolen, or undeliverable as addressed, we cannot be held responsible once your order has been shipped. We will help you try and locate your package by providing all relevant shipment information (tracking numbers, delivery confirmation information, customs details etc). Non-delivered packages will not be reshipped or refunded. We encourage our customers to call their local Post Office and/or local Customs Office in the event of a non-delivery.
Customs, Duty, Import Fees
Shipping charges do not include customs fees to international destinations. Customs forms are filled out with the actual total cost of the items with an accurate description of your order whether it be fabric, sewing patterns or ribbon. The buyer will be responsible for any and all customs duties, fees or taxes on the package.
Returns and Exchanges
Customer satisfaction is extremely important to us. If you are in any way dissatisfied with the products you have received, we will offer an exchange or store credit for you, as long as the products are returned to us in a saleable condition.
All products must be unused, undamaged and in original condition. Please contact us within 5 days of receiving your order to let us know the reason for your return. We have a 15% restocking fee that is calculated on the pre-shipping and pre-tax total.
Unless the fault is ours, you are responsible for the shipping cost of returning the goods to us. Please ensure the goods are adequately packaged to ensure they are not damaged during transit. We must receive your returned goods within 14 business days of the shipping date of your order.
Once goods have been returned, we will send an invoice for postage of your replacement order and your goods will be shipped as soon as possible. Please note there are no exchanges or refunds on sewing patterns, fabrics purchased on sale/clearance or any fabric yardage under 1 yard.
If we have made an error in your order please contact us immediately so we can remedy the situation.
